Contact

How Can We Help Today?

Whether you need guidance choosing the right mower or have a question about your order, our team is ready to help.

We typically respond within 24 hours on business days
Ways To Connect

Choose Your Preferred Channel

Email
support@verdemachina.com
Within 24 hours
Phone
add business number here
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Chat with our team during business hours for quick answers
Usually under 5 minutes
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly from the carrier's website at any time.

What is your return policy?

We offer 30-Day Returns on eligible items. If your mower, chipper, or accessory does not meet your expectations, please review our Return Policy page for full details on how to start a return.

Can I exchange a product for a different model?

Yes, exchanges are available within the return window. If you ordered a push mower but realized a self-propelled model better suits your yard, contact us and we will walk you through the process.

How do I choose the right lawn mower for my yard?

It depends on your yard size and terrain. Push mowers work well for smaller, flat lawns. Self-propelled mowers handle slopes and larger areas with less effort. Robot mowers are ideal if you want hands-free maintenance on a schedule.

What type of wood can I chip with your wood chippers?

Our wood chippers are designed to process branches, limbs, and yard debris up to the capacity listed on each product page. Always check the maximum branch diameter specification before use to ensure safe and effective operation.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line

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Order Status or Tracking
Mower Selection Guidance
Wood Chipper Questions
Returns or Exchanges
General Inquiry
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Prompt Responses

Owned and operated by Verde Machina, our support team replies within one business day so you are never left waiting.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Reliable Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with tracking on every package.

30-Day Returns

If your equipment does not meet your expectations, our return process is straightforward and backed by our Return Policy.